Job Title: Mobility Intake Specialist
Location: Charlotte, NC
Shift: M-F, 9:30AM-6PM
Pay: $17-18/hr. (depends on experience)
Essential Job Duties & Responsibilities
- Place outgoing calls to prospective patients in accordance with telemarketing regulations and team guidelines, including consideration of assigned leads, call quality, time zones, call control, and duration.
- Answer incoming calls promptly and professionally, meeting departmental standards for call handling and quality.
- Collect and/or verify all necessary intake survey information to initiate the qualification process for power mobility equipment.
- Document patient records thoroughly and accurately, including call outcomes, notes, and follow-up dates, in alignment with quality assurance standards.
- Provide clear and helpful education to patients about power mobility equipment, the qualification process, and what to expect throughout.
- Meet or exceed daily intake quotas as assigned by team leadership.
- Manage a high volume of calls - Spend at least 80% of each workday actively engaged on the phone with patients, providers, or insurance contacts.
- Remain current on product offerings, policies, and procedures through regular participation in team meetings
- Assist with special projects or tasks as assigned by leadership.
Qualifications & Requirements
- High school diploma or equivalent required.
- 1–2 years of experience in a call center, healthcare, or data entry support role preferred.
- Strong written and verbal communication skills with a professional and friendly phone manner.
- Highly detail-oriented with excellent organizational and time management abilities.
- Proficiency in a Windows-based computer environment, with emphasis on data entry.
- Familiarity with medical terminology is a strong plus.
- Willingness to work overtime, evenings, or weekends based on business demands.
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.